Question 1

What services does Haven Home Healthcare offer?

Accepted Answer

We offer a range of services within our home health network including skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work, and home health aide services. For Hospice we offer nursing, chaplains, social work, bereavement counseling, and certified nursing assistants. Lastly with Absolutely Haven, our private duty network, we have professional and seasoned home health aides and nurses that provide a wide variety of needs ranging from meal preparation to medication reminders.

Question 2

Who can benefit from Haven Home Healthcare services?

Accepted Answer

Our services are designed for individuals who require medical care or rehabilitation services in the comfort of their own homes. This includes seniors, individuals recovering from surgery or illness, and those with chronic medical conditions.

Question 3

How do I know if I or my loved one qualifies for Haven Home Healthcare services?

Accepted Answer

Typically in order to qualify for home healthcare you need a physician’s order and an assessment of medical needs. Here at Haven we can help you walk through the steps specific to your unique situation and eligibility criteria.

Question 4

Are Haven Home Healthcare services covered by insurance?

Accepted Answer

Most of our services are covered by Medicare, Medicaid, and private insurance plans. Our team can assist you in verifying coverage and navigating the insurance process.  For private duty we accept checks and all major credit cards, as well as insurance plans, and we take care of contacting the insurance company on your behalf.

Question 5

How do I request services from Haven Home Healthcare?

Accepted Answer

We’ll make it as easy as possible for you! You can contact us directly by phone or through our website. Our team will guide you through the intake process and coordinate with your healthcare providers. 
XXX-XXX-XXXX                info@havenhhc.com

Question 6

Can I choose my caregivers with Haven Home Healthcare?

Accepted Answer

Yes, at Haven we strive to match patients with compatible caregivers based on their preferences and needs. We value patient choice and work to ensure a positive caregiving experience.

Question 7

What areas does Haven Home Healthcare serve?

Accepted Answer

Our Haven Home Healthcare network is wide and provides services in XXXXXXXXXXX.  We are continually expanding our reach to serve more communities.

Question 8

How does Haven Home Healthcare ensure quality care?

Accepted Answer

We maintain high standards of care through rigorous hiring processes, ongoing training for our staff, regular supervision and evaluations, and adherence to industry best practices and regulations. We have a low turn-over rate because we hire the best, and provide an empowering environment that most staff never want to leave!

Question 9

What should I do in case of an emergency while receiving services from Haven Home Healthcare?

Accepted Answer

When a patient starts care with us at Haven, they are given a comprehensive and easily navigated plan for emergencies, but you can also contact our on-call team for immediate assistance and guidance.
XXX-XXX-XXXX

Question 10

Can I provide feedback or make suggestions about my experience with Haven Home Healthcare?

Accepted Answer

We welcome feedback and suggestions from our patients and their families! You can share your feedback directly with your care team or contact our customer service department. 
XXX-XXX-XXXX                      info@havenhhc.com

Frequently asked questions