Administrative Policies and Procedures

Section 2: Environment of Care

• 2001 Environment Safety
• 2002 Letter of Appointment- Safety Director
• 2003 Duties of Safety Director
• 2004 Duties of Department Manager in Safety Program
• 2005 Safety- Hazard Surveillance Program
• 2006 Safety Education
• 2007 Safety and Security Training for Home Health Staff
• 2008 Body Mechanics Training
• 2009 Security Plan
• 2010 Security Education
• 2011 Workplace Violence Prevention
• 2012 Staff Safety Information Form
• 2013 Employee Photo Identification Badge
• 2014 Hazardous Materials and Waste Plan
• 2015 Antineoplastic Waste Management
• 2016 Chemotherapy Liquid Spills
• 2017 Fire Safety Plan
• 2018 Fire Drill Evaluation Form
• 2019 Utility Systems Management Plan
• 2020 Emergency Backup for Refrigerated Medications

Section 3: Equipment Management

• 3001 Medical Equipment Used by Staff
• 3002 Infusion Pump Safety
• 3003 Durable Medical Equipment
• 3004 Equipment Delivery and Set-Up
• 3005 Safe Medical Devices- Home Health
• 3006 Medical Device Problem and Recall
• 3007 Medical Supplies
• 3008 Medical Supplies Expiration Checklist Licensed Staff
• 3009 Medical Supply Department Expiration Date Checklist

Section 4: Human Resources

• 4001 Position Description/Performance Evaluation- Home Health Administrator
• 4002 Performance Evaluation- Home Health Administrator
• 4003 Annual Competency Clinical Skills Assessment- Home Health Administrator
• 4004 Position Description/Performance Evaluation- Home Health Patient Care Services Director
• 4005 Performance Evaluation- Home Health Patient Care Services Director
• 4006 Annual Competency Clinical Skills Assessment- Home Health Patient Care Services Director
• 4007 Position Description/Performance Evaluation- Home Health Clinical Supervisor
• 4008 Performance Evaluation- Home Health Clinical Supervisor
• 4009 Annual Competency Clinical Skills Assessment- Home Health Clinical Supervisor
• 4010 Position Description/Performance Evaluation- Home Health Intake Nurse
• 4011 Performance Evaluation- Home Health Intake Nurse
• 4012 Annual Competency Clinical Skills Assessment- Home Health Intake Nurse
• 4013 Position Description/Performance Evaluation- Home Health Case Manager
• 4014 Performance Evaluation- Home Health Case Manager
• 4015 Annual Competency Clinical Skills Assessment- Home Health Case Manager
• 4016 Position Description/Performance Evaluation- Home Health RN
• 4017 Performance Evaluation- Home Health RN
• 4018 Annual Competency Clinical Skills Assessment- Home Health RN
• 4019 Position Description/Performance Evaluation- Home Health LPN/LVN
• 4020 Performance Evaluation- Home Health LPN/LVN
• 4021 Annual Competency Clinical Skills Assessment- Home Health LPN/LVN
• 4022 Position Description/Performance Evaluation- Physical Therapist
• 4023 Performance Evaluation- Physical Therapist
• 4024 Annual Competency Clinical Skills Assessment- Physical Therapist
• 4025 Position Description/Performance Evaluation- Occupational Therapist
• 4026 Performance Evaluation- Occupational Therapist
• 4027 Annual Competency Clinical Skills Assessment- Home Health Occupational Therapist
• 4028 Position Description/Performance Evaluation- Speech-Language Pathologist
• 4029 Performance Evaluation- Speech-Language Pathologist
• 4030 Annual Competency Clinical Skills Assessment- Speech-Language Pathologist
• 4031 Position Description/Performance Evaluation- Medical Social Worker
• 4032 Performance Evaluation- Medical Social Worker
• 4033 Annual Competency Clinical Skills Assessment- Medical Social Worker
• 4034 Position Description/Performance Evaluation- Home Health Aide
• 4035 Performance Evaluation- Home Health Aide
• 4036 Annual Competency Clinical Skills Assessment- Home Health Aide
• 4037 Annual Competency- Joint Commission National Patient Safety
• 4038 Employment of Certified Home Health Aides/Nursing Assistants
• 4039 Home Health Aide Training
• 4040 Certified Home Health Aide Competency Evaluation Program
• 4041 Certified Home Health Aide Competency Checklist Form
• 4042 Home Health Aide assignments and Duties
• 4043 Patient Care Instructions
• 4044 Patient Care Instructions Form
• 4045 Certified Home Health Aide Supervision
• 4046 Supervision Checklist Form
• 4047 Monitoring of Home Health Aide and CNA Inservice Hours
• 4048 Staffing- General
• 4049 Qualifications and Competency- HHA
• 4050 Licensure, Certification and Registration Verification and Control Systems
• 4051 Criminal Background Checks
• 4052 Criminal Background Check Release of Information Authorization Form- Sample
• 4053 Reference Checking
• 4054 Physician Licensure Verification
• 4055 Orientation Program
• 4056 Orientation- Certified Home Health Aide Services
• 4057 Performance Evaluations
• 4058 Employee Education Programs
• 4059 Continuing Education/Inservice Attendance Record Form
• 4060 Equal Opportunity Employment
• 4061 Applications for Employment
• 4062 Attendance and Tardiness
• 4063 Personal Information- Change of
• 4064 Classification of Employees
• 4065 BCLS Resuscitation Certification
• 4066 Disciplinary Action
• 4067 Discipline Form
• 4068 Drug-Free Workplace Policy
• 4069 Dress Regulations
• 4070 Employee Assistance Program
• 4071 Employee Communications
• 4072 Employee Grievance Process
• 4073 Employee Handbook
• 4074 Employee Requests for Time Off
• 4075 Employment of Foreign Applicants
• 4076 Employment of the Disabled
• 4077 Employment of Relatives
• 4078 Exit Interviews
• 4079 Exit Interview Form- Sample
• 4080 Garnishment of Wages
• 4081 Holiday Policy
• 4082 Payroll Distribution/ Time Verification
• 4083 Personnel Files- Contents and Originations
• 4084 Personnel File Log
• 4085 Procurement of Employees
• 4086 Personnel Requisition Form- Sample
• 4087 Re-Employment
• 4088 Sick Leave Policy
• 4089 Termination of Employment
• 4090 Staff Recruitment, Retention, and Educations
• 4091 Vacation Policy
• 4092 Workers’ Compensation

Section 5: Infection Prevention and Control

• 5001 Infection Prevention and Control Committee
• 5002 Infection Prevention and Control Plan- Home Health
• 5003 Infection Prevention and Control Committee
• 5004 Infection Report Form
• 5005 Infection Surveillance Sheet
• 5006 Patient Infection Control Log Form
• 5007 Summary of Monthly Infection Control Data Form
• 5008 Reporting Patient Infections
• 5009 National Notifiable Infectious Conditions
• 5010 Standard Precautions
• 5011 Hand Hygiene- CDC Guidelines
• 5012 Hand Hygiene/Glove Use Observation Form
• 5013 Respiratory Hygiene/Cough Etiquette in Healthcare Settings
• 5014 Transmission-Based Precautions (Isolation Precautions)
• 5015 Aseptic Practices
• 5016 Nursing Bag Techniques
• 5017 Personal Protective Equipment
• 5018 Personal Protective Equipment- Training
• 5019 Multidrug-Resistant Organisms in Non-Hospital Healthcare Settings
• 5020 AIDS/HIV Positive Guidelines
• 5021 Guidelines for Prevention of Tuberculosis Transmission in the Home
• 5022 Tuberculosis Training Program Outlines
• 5023 Influenza Vaccination- Home Health
• 5024 HHA Plana and Response to a Potential or Actual Influenza Pandemic Outbreak
• 5025 Pandemic Risk Assessment Tool for Home Care Organizations
• 5026 CDC- Home Healthcare Services Pandemic Influenza Planning Checklist
• 5027 Exposure Control Plan
• 5028 Sharps Injury Protection Plan
• 5029 Sharps Injury Log Form
• 5030 Employee Exposure to Blood and Body Fluids- Sample Form
• 5031 Infectious Waste Management Plan

Section 5: Infection Prevention and Control- Employee Health

• 5101 Employee Health Program
• 5102 Influenza Vaccination Program for Healthcare Staff
• 5103 Influenza Immunization Program for Healthcare Staff- Monthly Implementation Checklist
• 5104 Tuberculosis Screening Program
• 5105 Health Questionnaire for Positive Tuberculosis Skin Test
• 5106 Employee Health- Immunizations
• 5107 Hepatitis B Vaccine Program
• 5108 Informed Consent for Hepatitis B Vaccine Form
• 5109 Hepatitis B Vaccine Declination Form
• 5110 Workplace Injury, Illness or Fatality Reporting
• 5111 Employee Health- Employee Illnesses
• 5112 Employee Absence Report Form
• 5113 Exposure to HIV

Section 6: Information Management

• 6001 Information Management Plan- Home Health
• 6002 Interruptions to Electronic Health Information
• 6003 Electronic Signature
• 6004 Electronic Signature Authorization/Confidentiality Form
• 6005 Privacy and Confidentially of Information
• 6006 Confidentiality of the Medical Record
• 6008 Electronic Health Records
• 6009 Uses and Disclosures of Protected Health Information- General Rules
• 6010 Uses and Disclosures for Which an Authorization is Required
• 6011 Uses and Disclosures of Protected Health Information Subject to an Agreed-Upon Restriction
• 6012 Restriction Agreement- release of Patient Protected Health Information Consent Form
• 6013 Release of Medical Information
• 6014 Release of Patient Information Consent Form
• 6015 Patient Medical Record Access Form
• 6016 Release of Patient Identifiable OASIS Information
• 6017 Reporting OASIS Information
• 6018 Consent for Uses or Disclosures to Carry Out Treatment, Payment, or Healthcare Operations
• 6019 Staff Confidentiality Statement Form-Sample
• 6020 Confidentiality Agreement- Sample
• 6021 Documentation and the Use of Abbreviations, Acronyms, and Symbols
• 6022 Unacceptable Abbreviation and Symbol List
• 6023 Knowledge-Based Information
• 6024 Utilization of the Facsimile Machine
• 6025 Guidelines for the Use of Electronic Mall
• 6026 Internet Access
• 6027 Safe Internet Access

Section 7: Leadership

• 7001 CMS Definitions
• 7002 Organization and Structure
• 7003 Governance- Governing Body/management Company
• 7004 Governance- Sole Proprietorship
• 7005 Organization Chart- Example
• 7006 Licensure and Compliance with Federal, State, and Local Laws
• 7007 Mission Statement
• 7008 Philosophy
• 7009 Non-Discrimination Policy
• 7010 Fiscal Planning
• 7011 Annual Operating Budget
• 7012 Communication Process- Staff, Patients, and Community
• 7013 Agency Supervision
• 7014 Supervision of Care, Treatment, and Services
• 7015 Supervising Physician or Registered Nurse
• 7016 Guidelines for Medical Management and Physicians Responsibilities
• 7017 Scope pf Services
• 7018 Professional Standards and Principles
• 7019 Staff Under Hourly or Per Visit Contracts
• 7020 Contracted Services
• 7021 Agreement for Services
• 7022 Services Provided to Residents in Assisted Living Facilities
• 7023 Facility Contract- Sample
• 7024 Policies and Procedures
• 7025 Role of HHA Leadership in Quality Assessment and Performance
• 7026 Code of Ethics
• 7027 Code of Ethics (Sample)
• 7028 Standards of Conduct
• 7029 Care and Services Rates
• 7030 Financial Incentives/Clinical Decision Making
• 7031 Billing Practices
• 7032 Claims Submission
• 7033 Cost Reports
• 7034 medical Necessity
• 7035 Accepting Assignment
• 7036 Over-payments
• 7037 Marketing Practices
• 7038 Financial Records – Maintenance of
• 7039 Conflict of Interest
• 7040 Conflict of Interest Disclosure Letter- Sample
• 7041 Ethics Committee
• 7042 Culture of Safety and Quality
• 7043 Code of Conduct- Sample
• 7044 Disruptive and inappropriate Behavior
• 7045 Samples of Survey Tools to Survey a Culture of Safety and Quality
• 7046 Your Organization’s Culture of Safety and Quality Survey
• 7047 Survey Assessment Tools
• 7048 Accrediting Body/ Regulatory Agency- Reporting to
• 7049 Staff Rights and Ethical Dilemmas in Patient Care
• 7050 Patient Safety Plan (Pool/Swimming)
• 7051 Components of a Patient Safety Program- Patient Safety Program Checklist
• 7052 Sentinel Event
• 7053 Sentinel event Intensive assessment Flow Chart
• 7054 Compliance Standards and Procedures
• 7055 Standards of Conduct Agreement Form
• 7056 Corporate Compliance Plan
• 7057 The Organizations Governing Body Resolution establishment of a Corporate Compliance Program
• 7058 Compliance Education and Training Programs
• 7059 Compliance Committee
• 7060 The Organizations Governing Body Resolution establishment of a Corporate Officer and the Corporate Compliance Committee
• 7061 The OIG Work Plan- 2017- Home Health
• 7062 Change in Ownership
• 7063 Referring Specimens for Laboratory Testing

Section 8: Medication Management

• 8001 Medication patient Information and Reconciliation
• 8002 HHA Medication Reconciliation/Verification Form-Sample
• 8003 Medication Form “A”- Sample and Medication Profile Form “B”- Sample
• 8004 Controlled Substances
• 8005 Medication Transfer Communication
• 8006 High Alert Medication Management
• 8007 Contracted Pharmacy and On-Call Pharmacist
• 8008 Look –Alike, Sound-Alike Medication Management
• 8009 Selections of Medications
• 8010 Safe Storage of Medications in the Patients Home
• 8011 Emergency Medications
• 8012 Prescribing/Ordering- General Practices
• 8013 Telephone/Verbal Orders
• 8014 Physician Telephone/Verbal Orders Form
• 8015 Medication Orders and Administration
• 8016 Patient Self-Administration of Medication
• 8017 Influenza and Pneumococcal Vaccine Standing Orders
• 8018 Multiple Dose Vials- Use
• 8019 Use of Investigational treatment/Trials
• 8020 First Dose Home IV Antimicrobial Administration and Management of Anaphylaxis
• 8021 Medication Monitoring
• 8022 Controlled Drug Disposal
• 8023 Disposal of controlled Substances Patches in the Home
• 8024 Decreasing Medications Errors
• 8025 Medication Errors
• 8026 Medication Incident Report Form
• 8027 Quality Assessment and Performance Improvement Analysis- Medication Incident Form
• 8028 Adverse Drug Reaction Reporting
• 8029 Adverse Drug Reaction Reporting Form (Internal)
• 8030 Medication Management Program

Section 8: Medication Management- Medication Compounding

• 8101 Medication Compounding
• 8102 Medication Compounding Services

Section 9: Performance Improvement

• 9001 Organizational Quality Assessment and Performance Improvement (QAPI) Program
• 9002 Performance Measurement
• 9003 Performance Improvement Projects
• 9004 Problem Conclusion
• 9005 Action Plan Monitoring
• 9006 Conducting Root Cause Analysis
• 9007 A Framework for a Root Cause Analysis and Action Plan in Response to a Sentinel Event
• 9008 Root Cause Analysis Flowchart
• 9009 Incident Reports
• 9010 Incident Report Form
• 9011 Home Health QAPI Monitoring and Evaluation Plan
• 9012 Home Health QAPI Trending Sheet
• 9013 Home Health QAPI Outcome Evaluation
• 9014 Home Health QAPI Volume Measures/Statistics
• 9015 Health Services Questionnaire
• 9016 Home Health Service Questionnaire Form
• 9017 Incident Reporting Staff Questionnaire Form
• 9018 Employee Safety Information

Section 10: Provision of Care, Treatment, and Services

• 10001 Acceptance/Admission of Patients
• 10002 Intake Service
• 10003 Intake/Referral Form- Sample
• 10004 Physician Certification of Patient Eligibility- Face-to-Face Encounter
• 10005 Orders for Service Form- Sample
• 10006 Initial Assessment
• 10007 Completion of the Comprehensive Assessment
• 10008 Comprehensive Assessment
• 10009 Assessment Form
• 10010 Sample Acknowledge Form
• 10011 Interdisciplinary Patient Assessments and Reassessments
• 10012 Fall Assessments and Prevention
• 10013 Initial Home Safety Evaluation and Instruction Form
• 10014 Home Hazard Analysis Checklist Form
• 10015 Home Oxygen Safety Risk Assessment
• 10016 Safety Precautions When Using Oxygen in the Home
• 10017 Patient and Family Education Handout- Oxygen Safety Rules
• 10018 Pain Assessment, Reassessment and Management
• 10019 Pain Management Education
• 10020 Nutritional Assessment
• 10021 Nutritional Assessment Form
• 10022 Care Planning- Home Health
• 10023 Skilled Nursing Plan of Care Form- Sample
• 10024 Care Plan Implementation
• 10025 Coordination of Patient Services
• 10026 Coordination of Care- Physicians
• 10027 Case Conference Report
• 10028 Nursing Progress Report Form- Sample
• 10029 Monthly Medical Update- Sample Form
• 10030 Latex Sensitive Patient- Care of
• 10031 Latex Allergy Assessment Form
• 10032 Latex and Non-Latex Alternatives
• 10033 Physical Therapy/Speech-language Pathology-Outpatient Services

Section 10:  Provision of Care, Treatment, and Services- Patient Care

• 10101 Administration of Blood/Blood Components
• 10102 Blood/Blood Components- Transfusions Reactions
• 10103 Change in Patient’s Condition- Reporting to the Physician
• 10104 Emergency Intervention
• 10105 End-of-Life Care
• 10106 Patient Identification
• 10107 Scheduling and Coordination Patient Visits
• 10108 Visit Log
• 10109 Visit Log Form
• 10110 On-Call Coverage
• 10111 Critical Results of Tests and Diagnostics Procedures
• 10112 Resumption of Care
• 10113 Seizure- Nursing Management
• 10114 RN Supervisory Visits
• 10115 Home Health Aide- Supervision Form
• 10116 Licensed Practical/Vocational Nurse Supervision
• 10117 LPN/LVN Supervisory Visit Note

Section 10:  Provision of Care, Treatment, and Services- Patient/Family Education

• 10201 Patient/Family Education- Home Health
• 10202 Interdisciplinary Patient Education
• 10203 Patient/Family Education Record- Sample Form
• 10204 Patient Instructions
• 10205 Anticoagulation Therapy- Patient/Family Education- Home Health
• 10206 Medical Equipment-Patient/Family Education- Home Health
• 10207 Patient and Family Education Handout- Home Safety
• 10208 Patient and Family Education Handout- Hazardous Materials and Waste Disposal
• 10209 Patient and Family Education handout- Infection Prevention and Control
• 10210 Patient and Family Education Handout- Use of Restraint Devices
• 10211 Patient and Family Education Handout- Crutch Ambulation for Stairs- Weight Bearing as Tolerated (WBAT)
• 10212 Patient and Family Education Handout- Crutch Ambulation for Stairs- Non-Weight Bearing (NWB)
• 10213 Patient Instruction Sheet- Oxygen Cylinder Set-Up
• 10214 Patient Instruction Sheet- Oxygen Concentrator
• 10215 Patient Instruction Sheet- Canes and Quad Canes
• 10216 Hoja De Instruccion Del Paciente- Los Bastones y Los Bastones de Cuadrangulo
• 10217 Patient Instruction Sheet- Walker
• 10218 Hoja de Instruccion Del Paciente- Andador
• 10219 patient Instruction Sheet- Bedside Commode Procedure
• 10220 Hoja De Instruccion del Paciente- Procedimiento de la Comoda del Lado de la Cama

Section 10:  Provision of Care, Treatment, and Services- Discharge/ Transfer

• 10301 Discharge/Transfer/Referral of Patients
• 10302 Discharge/Transfer Summary
• 10303 Skilled Nursing Discharge Summary Form
• 10304 Discharge Summary Plan/Transfer Form
• 10305 Physicians Discharge Summary Form
• 10306 Patient Discharge Instructions Form
• 10307 Transporting Members
• 10308 Client Property and Fund Management
• 10309 Siblings/Non-Division Others

Section 11: Record of Care, Treatment, and Services

• 11001 Medical Records
• 11002 Medical Record Content Policy
• 11003 Entries in the Medical Record
• 11004 Physicians Signature Requirements
• 11005 Corrections to the Paper Medical Record
• 11006 Access and Maintenance of the Electronic Health Record
• 11007 Late Entries to the Electronic Health Record
• 11008 Addendum to the Electronic Health Record
• 11009 Amendment to the Electronic Health Record
• 11010 Legibility of Medical Record Documentation
• 11011 Maintenance and Retention of Medical Records
• 11012 Medical Records- Retention of Medical Records
• 11013 Auditing of Medical Records
• 11014 Home Health Medical Records Audit Form
• 11015 Home Health Documentation Form

Section 12: Rights and Responsibilities of the Individual

• 12001 Notice of Rights
• 12002 Home Care Patient Rights and Responsibilities
• 12003 Oasis Privacy Act Statement Policy
• 12004 CMS Statement of Patient Privacy Rights in English and Spanish
• 12005 CMS Home Health Beneficiary Notices- Home Health Change of Care Notice and Advance Beneficiary Notice of Noncoverage (ABN)
• 12006 Patient Information Packet
• 12007 Communication- Medical Equipment
• 12008 Advance Directives
• 12009 Advance Directive Information Form
• 12010 Patient Information on Advance Directives
• 12011 Formats for patient Directives
• 12012 Durable Power of Attorney for Healthcare
• 12013 Withholding or Withdrawal of Life-Sustaining Measures
• 12014 Declaration to Withdraw/Withhold Treatment
• 12015 Do Not Resuscitate/ Do Not Intubate (DNR/DNI)
• 12016 Do Not Resuscitate and/or Do Not Intubate Request Form
• 12017 Patient Informed Decision Making
• 12018 Patient Informed Decision Making
• 12019 Authorization to Treat/Informed Consent
• 12020 Patient Consents and Authorizations Form
• 12021 Authorization/Agreement for Services- Sample Form
• 12022 Discontinuance of Service Against Medical Advice Form
• 12023 Discontinuance Notice Form
• 12024 Consent to Blood/Blood Product Transfusions Form
• 12025 Recordings, Films or Other Images of Patients- Home Health
• 12026 Photographing Pressure Ulcers/Suspected Physical Abuse
• 12027 Authorization and Consent Form- Recordings, Films or Other Images, and Publication
• 12028 Auxiliary Aids and ervices for Persons with Disabilities
• 12029 Patients with Special Communication Needs
• 12030 Conflict Resolution
• 12031 Sensory Impaired Patients
• 12032 Non-English Speaking Patient- Cultural Considerations
• 12033 Patient Abuse, Neglect or Exploitation- Training Program
• 12034 Child, Adult, Disabled Person or Elderly Abuse- Recognition and Reporting
• 12035 Patient Concerns/Grievances
• 12036 Patient Concerns/Grievances Process Flowchart
• 12037 About the Right to Express Grievances
• 12038 Patient Compliant Form
• 12039 Non-Provision of Service/ Gap Reporting

Section 13: Waived Testing

• 13001 Waived Testing
• 13002 Glucose Monitor Operator Proficiency Record Form
• 13003 Glucose Monitor Quality Control
• 13004 Blood Glucose Monitoring Competency Checklist
• 13005 Glucose Monitor Quality Log
• 13006 Fingerstick and Point of Care Blood Testing Devices

Section 14: Residential Care Evaluations

• CHIEF EXECUTIVE OFFICER
• CHIEF FINANCIAL OFFICER
• MEDICAL DIRECTOR
• ADMINISTRATOR
• ALTERNATE ADMINISTRATOR
• HOME HEALTH SERVICE DIRECTOR
• ALTERNATE HOME HEALTH SERVICE DIRECTOR
• DIRECTOR OF HUMAN RESOURCES
• QUALITY IMPROVEMENT MANAGER
• REGISTERED NURSE
• PEDIATRIC REGISTERED NURSE
• PSYCHIATRIC REGISTERED NURSE
• REGISTERED HI-TECH NURSE
• NURSING SUPERVISOR
• LICENSED VOCATIONAL/PRACTICAL NURSE
• MEDICAL SOCIAL WORKER
• MEDICAL SOCIAL WORK ASSISTANT
• REGISTERED PHYSICAL THERAPIST
• PHYSICAL THERAPY ASSISTANT
• OCCUPATIONAL THERAPIST
• OCCUPATIONAL THERAPIST ASSISTANT
• SPEECH PATHOLOGIST/AUDIOLOGIST
• NUTRITIONIST
• PERSONAL CARE WORKER/HOMEMAKER
• HOME HEALTH AIDE
• STAFFING COORDINATOR
• MEDICAL RECORDS MANAGER
• OFFICE MANAGER
• PAYROL/BILLING/RECEIVABLES MANAGERS
• PAYROL/BILLING/ACCOUNTS RECEIVABLES CLERK
• BUSINESS CLERK
• COORDINATOR
• UNLICENSED INTAKE COORDINATOR
• COMMUNITY LIAISON
• RECEPTIONIST
• DATA ENTRY OPERATOR
• COURIER CLERK